We at Utsav Factory respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and how we keep it safe. By being transparent, we build trust with our customers.
Data We Collect
We only collect the personal information you provide to us on our website. This typically includes:
- Name
- Phone number
- Email address
These are basic details needed to answer your inquiries and confirm event details. Collecting names, emails, and phone numbers is common for small businesses. (We do not collect any payment or credit card information, since we have no online payment gateway.)
We may also collect non-personal data automatically, such as IP address or browser information, via tools like Google Analytics. This helps us understand how visitors use our site.
How We Use Your Information
We use the information you give us only for clear, specific purposes:
- To respond to your inquiries and requests (for example, scheduling balloon decorations for your event).
- To provide our services (confirm bookings, send reminders, or details about your order).
- To improve our website and services. We use Google Analytics to learn which pages are most visited and how users navigate our site. (Google Analytics is a common tool and even requires websites using it to have a privacy policy.)
- To send occasional updates or promotional messages about offers, new services, or events via WhatsApp or email, only if you have agreed. You can opt out at any time.
We do not sell your personal data to anyone. We use your data only for the purposes you expect, as explained above.
Data Security
We take reasonable measures to keep your data safe. For example, our website uses SSL encryption to protect your information when it’s transmitted. Think of encryption as a secret code – even if data were intercepted, it would be unreadable without the key. We also use secure methods to store your data and limit access to it.
In short, we implement appropriate safeguards (like firewalls, passwords, SSL, and regular security updates) to protect your information. This means you can feel confident that your personal details are handled securely.
Third-Party Services
We use a couple of third-party services to improve your experience:
- Google Analytics: We use Google Analytics to see how visitors navigate our website. Google Analytics collects information about your visits (such as pages viewed, time on site) using cookies. This data is aggregated and anonymized. We mention Google Analytics here because it’s a widely used tool and, like many third-party services, it requires sites to have a privacy policy.
- WhatsApp Chat: We offer a WhatsApp chat feature so you can easily message us. WhatsApp provides end-to-end encrypted messaging, meaning only you and we can read the messages. (WhatsApp and Meta have their own privacy policies; they do not share your chat content with third parties and they protect your messages with strong encryption.)
If we use any other plugins or apps (for example, social media feeds or map services), we’ll mention them here. In all cases, we only share the minimal information needed with those services, and they must comply with their own privacy practices.
Promotions and Updates
From time to time we may send you promotional offers or updates by WhatsApp or email (for example, news about a sale or a new decoration package). Only if you have agreed to receive these, we will contact you. You are always free to opt out:
- Each promotional email or WhatsApp message will include instructions or a link to unsubscribe.
- You can also contact us directly at any time to stop these messages. We will immediately honor your request and not send further marketing communications.
We keep sending promotions and updates only with your consent, and we promptly remove anyone who unsubscribes, as required for fair communication practices.
Your Rights
You have control over your personal data. This policy is designed to protect your rights and give you choices. In particular:
- Access and Correction: You can ask us what personal information we hold about you, and you can request to correct or update it.
- Deletion: You may ask us to delete your data (for example, after an event is over), and we will do so unless we must keep it for legal reasons.
- Opt-Out: You can withdraw consent for any uses of your data that are optional (like marketing messages) at any time.
- Questions or Complaints: If you have any concerns about your data or this policy, you can contact us using the information below.
We aim to make it easy: just send us an email or message, and we will help you with any request regarding your data. Having these rights and communicating them is a key part of being transparent.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch. You can see our contact details clearly listed here.
- Utsav Factory (Balloon Decoration Specialists)
- Address: [3A-B jeevan vihar,gajsinghpura]
- Email: [email protected]
Feel free to reach out by phone, email, or WhatsApp chat. We value your privacy and will do our best to answer any questions and address your concerns.
Thank you for trusting Utsav Factory with your information. We’re committed to keeping it safe and using it in the ways we’ve explained here.
Last updated: 21 May 2025